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Debt Management FAQs

What is Debt Management?
How does a debt management program work?
Will the payment remain the same throughout?
How long does a repayment plan last?
How will I know my creditors are being paid?
What happens if a creditor contacts me?
What is my next step?

What Is Debt Management?

Debt management is a system which decides how much an individual or family can afford to pay their unsecured creditors. Your debts are consolidated into one affordable monthly payment. Levels of payment are agreed with your creditors and paid on your behalf.

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How does a debt management program work?

Firstly we must take into account the most important aspects of your budget - this means your priority expenses, i.e. your mortgage or rent, your council tax and other household bills.

These priority debts are taken from your income, leaving what we call your disposable income. This will be an affordable and realistic amount that is available to pay your unsecured creditors with. This money is then deposited into The Financial Helpline LLP Client Account for distribution amongst all your unsecured creditors on a percentage every month. If your outgoings are currently more than you can afford or even more than your income, your once a month payment will be affordable.

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Will The Payment Remain The Same Throughout?

The payment plan is flexible depending on your disposable income and current position. Circumstances may change and you may have to reduce the payments for a time. Or, your financial position may improve so you can increase the payments to reduce the outstanding debt faster.

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How Long Does a Repayment Plan Last?

This depends on the levels of repayment and the amount of debt owed. However, our service is available to support you until your debts are paid off. A review will take place every 12 months to see if we can pay any debts off faster on your behalf.

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How Will I Know My Creditors Are Being Paid?

You will receive a statement of your account which will be sent on a monthly basis. This statement will show all monies received from you and how much each creditor is receiving on your behalf. Furthermore, you will normally continue to receive statements from your creditors.

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What Happens If a Creditor Contacts Me?

Simply advise them that we are dealing with your repayment plan and forward any correspondence to us (keep your creditor monthly statements). Any letters or calls will usually cease once your payment plan has been established and accepted.

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What Is My Next Step?

Fill out all paperwork and send it back to us with copies of all unsecured debt outstanding. Upon receipt of your paperwork, a member of the Advice Team will call you to discuss your program in more depth.

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